TCF is an outcomes based regulatory approach that seeks to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by those in the industry.*
*(Extract from Financial Services Board presentation.)*
Fully support the Financial Services Board initiatives in all our dealings. Our objectives are:
Should you have any question, concerns or comments please do not hesitate to contact us.
Bespoke Executor Services subscribes to the Financial Services Board's initiative of Treating Customers Fairly (TCF). One of the six outcomes of TCF is to afford the customer the opportunity to complain (post sale.)
Our services, at BEXs, will be open to scrutiny and any complaints lodged will be attended to in terms of a formal complaints process, which is intended to ensure consistency, fairness and efficiency in attending to any complaint raised.
At the outset, we wish to confirm that in attending to any and all complaints received we undertake to:
The definition of a complaint as per the Oxford English Dictionary is "a statement that something is unsatisfactory." This definition will be applicable to our services, products and conduct of staff, directors and partners.
Submitting a complaint
The complaint can be submitted in the following way:
Information required when submitting a complaint
Upon receipt of your complaint BEXs undertakes to
1. Acknowledge receipt of the complaint
2. Following acknowledgement of the complaint
3. Upon understanding the complaint and receipt of any supporting information
4. Formal response sent
5. Closing of the complaint
Contact us for clarification on our customised fee structure that is fit for purpose that will meet your ever-changing requirements. With BEXs tariff fees are always negotiable.
Click here to see our rates for our services
Click here to see our Data Protection Policy
When completing the estate planning questionnaire:
Customised Fiduciary Solutions